Processing Times

The average processing time is a week; however, please allow up to two weeks for your order to arrive following a shop update or around the holidays.

Customs, Duties, Taxes

All fees imposed during or after shipping are the customer's responsibility (this includes tariffs, taxes, and other costs).

To avoid any surprise or confusion, please check your country's customs taxes prior to placing your order.

Shipping Estimations

3 - 15 working days

(For the moment, we are only shipping to US)

*Do to tariffs, we are doing free shipping*

Returns & Refunds

At this time, I'm unable to accommodate refunds, exchanges, or cancellations. Please check all details, especially your address, prior to replacing your order.

Privacy Policy

Updated May 16, 2025

At CoziiRenn Studios, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website, which is hosted by Hostinger.

1. What Information We Collect

We may collect the following types of information:

Personal Information:

• Name, email address, shipping address, billing address, and payment details (collected during checkout or when you contact us).

• You may also voluntarily subscribe to our newsletter or updates by providing your email.

Automatically Collected Information (via Hostinger & Cookies):

• IP address

• Browser type

• Time zone

• Pages visited

• Device information
  These are collected through standard web analytics and cookies to improve your browsing experience.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders

• Send you order confirmations and shipping updates

• Respond to your questions or customer service requests

• Send optional promotional content (only if you opted in)

• Analyze website usage to improve our site and offerings

• Detect and prevent fraud or security issues

3. Sharing Your Information

We only share your information with third-party services necessary to run our store, including:

• Hostinger (web hosting and analytics)

• Payment processors (e.g., Stripe, PayPal)

• Shipping partners (e.g., USPS or others as needed)
  These parties only receive the data necessary to perform their function and are required to keep it secure.

We do not sell, rent, or trade your personal information.

4. Cookies & Tracking

We use cookies to:

• Remember your cart contents

• Save your site preferences

• Understand how visitors use our website

You can disable cookies through your browser settings, though it may affect the functionality of our website.

5. Your Rights

If you are located in the EU/EEA or other regions with data protection laws, you have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your information

• Withdraw consent for marketing at any time

• File a complaint with your data protection authority

To exercise any of these rights, please email us at: home.cozii@coziirennstudios.shop

6. Data Retention

We retain order-related data for our records unless and until you ask us to delete it. Data retention helps us comply with legal, tax, and business obligations.

7. Children’s Privacy

This site is not intended for children under the age of 13. We do not knowingly collect information from minors. If we learn that we have, we will delete it promptly.

8. Security

We take data protection seriously. Our site uses Hostinger’s secure infrastructure, including HTTPS encryption, and we ensure all transactions are processed securely through trusted third-party payment platforms.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: home.cozii@coziirennstudios.shop